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<p><b>New page</b></p><div>{{this}} measures the ability to deliver products and services without defects. A defective product is a product that does not function as promised. Defects are generally caused by [[sc:M]] processes. <br />
<br />
Examples of defects include: <br />
* [[Link::t:DOA|Defective-On-Arrival]]<br />
* Malfunctioning <br />
* Off-spec <br />
An order is considered defect free if all items were delivered defect free. Defective products are identified as defective at the time of receipt, inspection or consumption in a production process or by the user. <br />
===Calculation===<br />
{{math|{{this}}|{{frac|{{sum|Delivered Defect Free|n}}|n|100%}}}}<br />
where<br />
* Defect Free = 1 (one) if <u>all</u> items delivered were defect free, 0 (zero) if one or more items had a defect <br />
* n = Total number of orders or order lines delivered<br />
Unit of measure: %<br />
===Importance===<br />
A higher percentage results in less corrective actions, such as discounts, returns, replacements, repairs.<br />
[[Category:Metric]]<br />
{{Object<br />
|name=Orders Defect Free Ratio<br />
|parent=m:DP1<br />
|sort=11200<br />
|level=2<br />
|keywords=Defect-free, Inspection, Ratio, Off-spec, Dependability, Supply Chain<br />
|description=The ability to deliver products and services without defects. A defective product is a product that does not function as promised<br />
}}</div>Orwiki