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The ability to perform work or deliver products and services as promised. It includes reliably performing processes with predictable outcomes. {{this}} has three dimensions:
* '''Reliability''' = The ability to consistently perform a process, create products or deliver services, meeting pre-defined quality or service standards. Consider goods delivered damage and defect free.
* '''Availability''' = The ability to perform a process or deliver a product or service on-time, meeting pre-defined on-time completion timelines. Consider goods delivered on-time and in-full.
* '''Accuracy''' = The ability to accurately perform a process or deliver a product or service, meeting pre-defined or commonly accepted accuracy standards. Consider error-free contracts, orders and invoices.

Alternative names include: Quality, Reliability and Predictability (the scopes of these may be narrower). Compare also to other performance [[Attribute]]s: [[m:AD]], [[m:AE]], [[m:CO]], [[m:RS]], [[m:SD]].
<ins>[[Link::t:Quality]]</ins>
{{Object
|name=Dependability
|sort=10000
|level=0
|keywords=Performance, Attribute, Metric, Adaptability, Reliability, Availability, Accuracy, Perfect Order, Damage free, Defect free, On-time, In-full, OTIF
|description=The ability to deliver products and services as promised. It includes reliably performing processes with predictable outcomes.
}}
[[Category:Attribute]][[Category:Metric]]

m:DP - Revision history

Orwiki: 1 revision imported