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<p><b>New page</b></p><div>{{this}} measures a company’s expenses related to the creation and maintenance of orders, order documentation, customer credit and invoices. Example costs include: Order management labor cost, automation cost, property, plant & equipment cost and order management governance, risk and compliance costs. The {{this}} Ratio compares order management costs to total sales revenue.<br />
{{math|{{this}}|{{frac|Order Management Cost|Total Revenue|100 %}}}}<br />
Where<br />
* Order Management Cost = Total annual order management costs<br />
* Revenue = Total annual supply chain revenue<br />
Unit of measure: %<br />
===Importance===<br />
A lower percentage indicates better cost performance. For benchmarking purposes this metric is measured annually. For scorecards, dashboards and cockpits these a typically a rolling number of months. <ins><br />
[[Link::t:OM]]<br />
</ins><br />
[[Category:Metric]]<br />
{{Object<br />
|name=Order Management Cost<br />
|parent=m:CO12<br />
|sort=41210<br />
|level=3<br />
}}</div>Orwiki